Policies
Last updated: June 2026
We want you to love what you receive. Because every item we make is custom and produced specifically for you, our refund policy works a little differently than a typical retail store — please read below so you know exactly what to expect.
Since each item is made to order based on the colors, text, design, and sizing you choose, we are unable to offer refunds or exchanges for buyer's remorse, sizing preferences chosen at checkout, or a change of mind after production has started.
Before any item goes into production, we send you a digital preview of your design for approval. Please review this preview carefully — check spelling, colors, and layout. Once you approve the design, we move forward with production based on exactly what was approved.
If your item arrives with a printing error that does not match your approved design, has a manufacturing defect, or was damaged during shipping, we will gladly fix it. Please contact us within 7 days of delivery with:
We'll work with you on a replacement, correction, or refund depending on the situation.
You may cancel your order for a full refund any time before production begins. Once your design has been approved and production has started, cancellations are handled on a case-by-case basis, since materials and labor are already committed to your specific order.
We are not able to offer refunds for errors in spelling, dates, names, or other text that was approved by you in the design preview. Please review your preview thoroughly before approving.
Approved refunds will be issued back to your original payment method within a reasonable timeframe after approval. Processing times may vary slightly depending on the payment method used (PayPal, Cash App, Zelle, or card).
We genuinely want you to be happy with your order. If something isn't right, please reach out through our Contact page — we'll always work with you to find a fair solution.