Frequently Asked Questions

Simply fill out our Custom Order Form. Tell us what product you want, your color preferences, any text or design details, and your contact info. We'll respond within 24–48 hours with a design preview and pricing.

Absolutely — and we wouldn't have it any other way. We always send you a digital design preview before we make anything. You can request changes until you're happy, then we move forward with production.

We include up to 2 rounds of revisions with every custom order. Additional revision rounds may have a small fee depending on the scope of changes. We always aim to get it right within those first two rounds.

Yes! We love group orders — family reunions, church events, school groups, birthday parties, you name it. Bulk pricing is available. Just mention the quantity in your custom order form and we'll work out the best price for you.

The more detail the better! We'll need: the product type, quantity, size (for shirts), your preferred colors, any text or names to include, the occasion if applicable, and your contact info. Our order form walks you through all of it step by step.

Pricing depends on the product, quantity, and design complexity. Custom T-shirts start at $22–$28, mugs start at $18–$22, and tumblers start at $35–$40. We'll give you an exact quote after reviewing your order request — no surprises.

We accept PayPal, Cash App, Zelle, and credit/debit cards via secure payment link. Payment method can be selected on your order form. We do not accept direct card numbers over email or text — all card payments go through a secure processor.

Yes. We require a 50% deposit before we begin designing your order. The remaining balance is due before your item ships. This protects both you and us and ensures we can dedicate our full attention to your creation.

Yes. We never ask for card numbers directly. All card payments are processed through trusted, encrypted payment platforms. Your financial information is never stored on our website.

Production time is typically 3–7 business days after design approval and payment. Shipping adds another 3–7 business days depending on your location. Rush orders may be available — just mention your deadline in the order form.

Yes, we ship to all 50 US states. International shipping may be available on a case-by-case basis — contact us to ask about your location.

Yes! Once your order ships, we'll send your tracking number to the email address you provided. You can use it to follow your package all the way to your door.

Local pickup may be available depending on your location. Mention it in your order notes or contact us directly to arrange pickup and save on shipping costs.

We're so sorry if that happens — please contact us within 48 hours of delivery with a photo of the issue. If the error is on our end, we will remake or refund your item at no cost to you. Your satisfaction is our priority.

Because all items are made to order and personalized specifically for you, we are unable to accept returns or exchanges unless the item arrived damaged or was made incorrectly. Please review your design approval carefully before confirming.